how can I send a notification based on the time an issue has been within a specific state

Question

I would like to know how can send an alarm/notification when an issue has been within a specific state.

For instance, if a defect has been unsolved (in a state different than solved) for more than 15 days I would like that Jira can send an email telling me that that specific issue has broken an SLA

Carlos Ortega_g6x9ei · Answer

Thanks, Trudy and Mikael for the feedback.

I was thinking more in terms of doing that in an automatic way, (like what Mikael commented)  not by asking or manually performing a query, but automatically, like for instance programming that and that Jira verifies constantly (with no human intervention) if the time has passed and if it has reached 15 day in a state, then automatically send an email to a person saying that the issue just broke an SLA and something needs to be done to close it or change it's state.

Trudy P Claspill · Answer

Hello @Carlos Ortega

You could accomplish this by creating a Filter to retrieve the issues, and setting up a subscription for the filter. For the specific use case you mentioned the filter would be

project in (X, Y, Z) and created < -15d and statusCategory != Done

If you want to eliminate issues that have transitioned to Done in the past 15 days and then been reopened use this:

project in (X, Y, Z) and created < -15d and statusCategory != Done and status WAS not IN ("Done") after -15d

Mikael Sandberg · Answer

There are examples in the documentation that shows you how to compare dates that you can find here.