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External Customer Portal

Dorothy Callahan

Hi all,

We have JSM and have set up 4 portals for requests. We would like to hide the 3 portals that are for internal requests. I am unable to find a portal setting that allows me to limit access to just 1 of the 4 portals for our external customers.

Any help would be appreciated.

Accepted answers

Evgenii

Hi, @Dorothy Callahan

You can limit access to your projects in Customer Permissions section, in Project settings.

https://your_domain.atlassian.net/jira/servicedesk/projects/PROJECT_KEY/settings/customer-permissions

All comments

Evgenii

Hi, @Dorothy Callahan

You can limit access to your projects in Customer Permissions section, in Project settings.

https://your_domain.atlassian.net/jira/servicedesk/projects/PROJECT_KEY/settings/customer-permissions

Dorothy Callahan

I apologize. My question was limiting access to a portal group. We want to limit access to external customers to only the group outline in red Portal settings_ limit access to portal groups.png

Evgenii

Understood. As far, as I know, it's impossible out of the box.

But it can be made with additional plugin, like

https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=cloud&tab=overview

Dorothy Callahan

So one JSM account can't have multiple portal URLs I'm guessing.

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