In the ticket queue's you can sort the tickets by different fields that are already pre made. Ticket Number, Summary, Reporter and others. I can put the created field in the queue view, but it does not have the same click ability as the other fields, so I cannot sort by the created field.
Is there a way to add that functionality to the created field? As an example, I have a field in all of the different request types with a Job #. I have the field created in the tickets, and it is listed in the Ticket Queue, but it is not able to be sorted by.
