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SBACTL_JRFontanilla

When customers are added to "request participants" field one by one they receive an email and are able to access the issue but when the customers are added as a single organization to the field organizations they still receive the email but when visiting the issue they get No Access You do not have permission to view this request.

Riley Sullivan

Hi @SBACTL_JRFontanilla 

 

I think there might be a couple things to check

 

1. Is there a request type associated to the ticket? Is it a request type viewable from the customer portal?
2. When the field organizations is filled out, click View request in portal does it show the organization in the Share with section?