Question about tickets that are opened from the mail

Question

Good afternoon, how could you help us to know how we can eliminate the email signatures, because it does not fit correctly in the ticket.

I hope I have made myself understood.

I appreciate your collaboration.

Kenneth Muñoz · Answer

Thank you for your kind response, I will review what you propose and tell you

Florian Bonniec · Answer

Hi @Kenneth Muñoz

You can hide them in the description or comments.

https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/

I think you cannot remove them

https://jira.atlassian.com/browse/JSDCLOUD-6037

https://jira.atlassian.com/browse/JSDCLOUD-11814

Regards