How to make service desk open with already logged in customer?

Question

My goal is to create a comfortable way to access the help center through my website. The problem is that I don't want my documentation to go public so I will not give anonymous access to KB articles. I need the service desk to open with user credentials so they don't have to log in manually because getting help should be as easy as pushing a button. But as I mentioned above, I can't get any (up-to-date) information on how to do this since '/rest/auth/1/session' is deprecated and ?authParam= doesn't seem to work either. This is how my JS URL builder function looks now var jiraServiceDeskUrl = 'https://.atlassian.net'; var authToken = ''; // Construct the final URL with the authentication token var url = jiraServiceDeskUrl + '/servicedesk/customer/portal/2?atl_token=' + authToken; window.open(url, '_blank'); Is there any way to redirect people onto the page of help center with credentials for them not to log in manually?

13meles · Answer

Thanks for your answer, but the whole point of the question was if I can redirect users to the help center with credentials, because it seems like the fewest possible amount of steps for a user to get help - click the button, run some background checks and get to the KB.

But can you please elaborate on your two options, it is not possible to have a private knowledge base and for people to see it without logging in manually?

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

If you go to admin -> products -> JSM management -> Configuration, then look to the bottom of the screen, you can enable "can customers access and send requests without logging in"

If you need them to log in, then they're going to need to get their token and add it to your app so you can identify them.

Amogh Sarda · Answer

That's a great question, would love to know the answer too 👀