Displaying additional information of an Asset field in JSM portal form

Question

Hello,

I am using Jira Service Management in the Cloud, and I have encountered an issue with displaying additional information of an Asset field in the portal when it is included in a form.

To provide a specific example, let's consider an Asset for a printer. This Asset has multiple attributes such as Key, Name, IP Address, Model, Manufacturer, and so on.

When I include the Asset field in a form and use it in the portal, only the Name of the asset is displayed. However, if I assign the field directly to the issue type without using a form, I can utilize the field properties to display other information.

Is there a way to include the Asset field in a form and still have the ability to display other attributes of the asset in the Jira Service Management portal?

I appreciate any guidance or suggestions to resolve this issue.

Thank you for your assistance.

Best regards,

Sven

Michael Fileti · Answer

Please vote for this feature request: https://jira.atlassian.com/browse/JSDCLOUD-12222

Eric Vervoordeldonk · Answer

We have the same issue, and would like to show multiple attributes in the dropdown list to specify what asset they select. If you have 2 monitors of the same brand and type, we need to see the serial number as well to know which one to select on the form.

Jordan Richter_agw0n8 · Answer

This is also not working for me, either. Any help would be appreciated.

Jordan