Error while adding Xray issue types in project

Question

Hello everyone

I am trying to incorporate Xray with my current Jira project to have the issue types available. However when I try to add the Xray issue types (Xray Settings > Summary> Add Xray Issue Types) I receive the following error:

"Error occurred while adding issue types to issue type schema"

I have administration rights, how do I resolve this issue?

Thank you

Stefan Salzl · Answer

Hi @Jessica Marcelino Leal and welcome to the community,

do you have any other test management plugin in place in your system that might already be connected with your project? Is there maybe an issue type already existing that has the same name than an issue type of xray?

Furthermore: Do you have global Admin rights or project administration rights?

Could you please share screenshots of your xray setting screen where you try add the xray issue types as well as from your project´s issue type scheme?

Best
Stefan

Clark Everson · Answer

Hi Jessica,

Welcome to the community! If you haven't already I recommend introducing yourself in the new member area!

In regards to your question, you may find some experienced users of third party plugins via the community but the general recommendation is to reach out to the vendor: https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2
That link is for their support portal.

Best,

Clark