Hi,
I would like to customize the mail send to the person responsible for the ticket. I would like to add the content of the ticket on not only the following screen :
Is it possible ?
Hi @Paul Gautier For this, you need to set up an automation rule. Default notification template you can't change for Agents or Assignee. Only for customer, you can change notification.
Use Trigger >> Issue Created
Action >> Send Email
Hi Paul,
Exactly which pieces of information are you wanting to include in the email?
It looks like you're new here. Sign in or register to get started.
