Jira Service Management - Insight custom field configuration for forms

Question

Hi all,

Would really appreciate any advice or thoughts on this.

I am currently creating a form that requires two insight (Asset) custom fields.  They have been configured in such a way that the first field drives the relevant options for the next field. However, I want to be able to select multiple option in the first field and for that to drive further options to appear. I am aware you can not use the same insight field multiple times on a JSM form (unless there is a way I am not aware of).

Is there any way to do this in the edit context and details section in the configuration? Both fields have been set to store multiple values but I don't think this works as ideally as I'd like.

Francesca Hart · Answer

Hi @Valerie Knapp

Yeah these templates work great in the scenario of showing/hiding based on the response etc. In agreement not sure it would work well with assets.

Really appreciate your help and taking the time to do so.

Thanks

Fran

Valerie Knapp_dpp5c6 · Answer

Hi @Francesca Hart , thanks for your reply.

Have you tried out the forms at all in JSM? I was checking some of the templates and they have some worked examples for how to implement things like conditions based on the different responses provided to questions.

Otherwise, I had a customer that wanted to set up custom fields that had relationships between them, so if you answered Yes to this, you would be asked a follow up question, but I am not sure this would work well with Assets.

This app is pretty powerful in terms of creating custom forms, just not sure it is what you need-

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I hope this helps.

Cheers

Francesca Hart · Answer

Hi @Valerie Knapp

Thanks for responding.

So yes I have configured both of my custom field to be store multiple objects.

I would like to be able to click multiple options in one custom to then be able to drive the information in the next custom field which I also want to have the option of being able to select multiple options.

For example, lets say

Custom field 1 - is a insight asset custom field (which links to a list of animals in the asset database).

Custom field 2 - Is an insight asset field based on characteristics of the listed animals above and also stored in the database.

I click lion & cat from custom field 1.

In the 2nd custom field, I want to then see the list of characteristics of both lions & cats but be able to select as many characteristics as I want to.

I want both custom field to be multi select but also that when I select from the 1st custom field this then drives the information that  see in the 2nd custom field.

Excuse the example, I know you can not use the same custom field multiple times in the form as once it's used that's it. I was wondering if there was any way to do this in the configuration?