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Help desk doesn't allow costumers to send issues without registration.

Patricia Nora_2vpt3n

Hi,

I have a Help Desk where anyone should be able to fill up the forms and create and send issues.

Checking other posts I have so far checked that the permissions to create issues include the Public.

My security scheme is the following:

When trying to create an issue from a non-registered user, I still receive a message saying that the self-registration is disabled. (sorry the message is in spanish)

Haw can I enable it?

Thanks!

Accepted answers

Hi Patricia,

Check the Customer Permissions settings for the project.

Go to Project Settings > Customer Permissions and see which options are selected.

All comments

Hi Patricia,

Check the Customer Permissions settings for the project.

Go to Project Settings > Customer Permissions and see which options are selected.

Patricia Nora_2vpt3n

Hi John,

I have selcted the following:

I have also checked the Customer Access page and it also seams to be correct:

Have you tried using the Permission Helper to see what it says?

And does the Customer already have an account?

Patricia Nora_2vpt3n

I used the permission helper with an anonymous user (I can't check it for not registered users), and this are the results:

It says that the user is not included in the security level, but I have the Service Project Customer - Portal Access included in the security level

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