Automation Ruleset Question

Question

I have a 3rd party application that opens tickets for system events. The issue I am having is there is an event that is auto generating tickets to Jira by the dozens. I can't change the frequency on the app side, so I want to create an automation ruleset that looks for tickets that are created with the same description in the last 24 hours and then close any tickets after that first one is created. I've tried doing description ~ "{{issue.description}}" but I get an error stating "The text query '{{issue.description}}' for field 'description' is not valid: probably your range query is incorrect."

Any guidance would be appreciated.

Michael Allen · Answer

That doesn't quite work.  If I change the description of the Alert generating a ticket to issue.description it works. So the issue matches condition is checking the description of the new issue created, it is not comparing the new issue to exiting tickets.

Michael Allen · Answer

Where is that at? I see this options when creating a ruleset:
Transition on comment
re-open on customer comment
be aware of urgent issues
keep top on SLAs
set customer expectations
Update when a linked issue changes
triage requests sent by email
custom rule

Heryclles Henrique do Nascimento · Answer

Hello, if I understand correctly you are trying to use a smart value in a JQL, unfortunately this is not possible, but if the smart value is the value you are looking for, you can use the following query:

description ~ "issue.description"