I have a HelpDesk project, where in 'project settings', 'email requests' I have connected my outlook365 email. so far so good, but only the first email received was ticketed. i have received several other emails but it does not create any more tickets.
i tried to go to 'system', 'mail', 'incoming mail' and add 'incoming mail server' and 'mail handlers' with my outlook365 mail, but nothing happens. no new mail is received by jira. i did the connection check test and i am told there is no problem with the connection.
