Need Help in Automation

Question

Hello Team,

I have a query regarding automation. Below are the details.

I have three custom fields 1 is "ABC", 2nd one is "JKL" and 3rd one is "XYZ".  In that ABC custom filed have 28 values. When I am going to create JSM Service Request, JKL and XYZ values are to be automatically updated when I am selecting ABC filed.

But here JKL have only one value and XYZ have 28 values.

Kindly help me on this ASAP.

Thanks,

Ramesh B

John Funk · Answer

I am afraid that is too many values to try to deal with all of the unique combinations for Automation to do this.

Ramesh Balam_37g1fy · Answer

Hi John, Thank you for responding!

Yes, I want to be update JKL and XYZ values based on the ABC filed values. That means if select any ABC field value. But here some time I have to select two values in ABC filed.

ABC filed have 27 values.
JKL have onely one values(user picker)
XYZ have 27 values.

For reference I have attached screenshot, please go through that.

Thanks,

Ramesh B

John Funk · Answer

Hi Ramesh- Welcome to the Atlassian Community!

What do you meant by those fields are automatically updated? A set value is placed into each one? If so, are you expecting that the user could update these prior to submitting a form?

Or a new list of values for each field is needed based on the value of the first field?

How many values are there in ABC field?