How can i change apperence, customize my portal, inside one project?

Question

In Project that we use in order to work with customers, we have two Request types. In the portal, when customer clicks the Project name, they see:

*Contact us about and then Sub - title and a name of the Request type, you should click to it in order to another screen where you see: What can I help you with?

and click the Request type name once again to open portal request form.

I'd like for the customer to the What can I help you with quest at the first screen they see before getting to the request form and for titles not to show up. I don't know where they are coming from.  Customers should be able to click only once on the Request type they want o open in order to get to the form.

Thanks in advance for your help!

Rudy Holtkamp · Accepted Answer

Hi @Vera Valshonok , How is your customer diverted to the portal. If the user goes there by following a link via your organization website, you can just modify that link. Normally users go to help center via: https://.atlassian.net/servicedesk/customer/portals And then click on the portal they want to visit. But you can also go directly to the portal via, e.g.: https://.atlassian.net/servicedesk/customer/portal/1 Note 1: User still can return to the Help center via breadcrumbs in the portal. Note 2: If you want to have a separate website all together you should take a look at apps like Refined for Jira Cloud