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Is there a built-in stop/start time tracker in the Cloud version of Jira?

Kathy Ellis

We are currently on a Server version, but have been told we will be moving to a Cloud version shortly. We are ready to have our team start using the start/stop feature to track and log their work time. Will we still have this ability in the Cloud version? It is something that is going to resolve a lot of issues for us.

Accepted answers

Trudy P Claspill

Hello @Kathy Ellis

That functionality is not native in Jira Cloud. That would require addition of a third party app.

There are two mentioned in an answer on this post. There could be others. I have not used one in any of my instances so I don't have any specific recommendations.

All comments

Trudy P Claspill

Hello @Kathy Ellis

That functionality is not native in Jira Cloud. That would require addition of a third party app.

There are two mentioned in an answer on this post. There could be others. I have not used one in any of my instances so I don't have any specific recommendations.

Kathy Ellis

Hi @Trudy P Claspill

That is unfortunate. I will look into the apps. Any idea why it was included in the Server version and not Cloud? And is there a chance it would ever be available in the Cloud version without an app?

Trudy P Claspill

I found this closed issue in Atlassian's backlog:

https://jira.atlassian.com/browse/JRACLOUD-1946

I also found this open issue about adding the feature to Team Managed projects, but I suspect it will be closed given that the above one was also closed.

https://jira.atlassian.com/browse/JRACLOUD-73134

Kathy Ellis

Thank you for the feedback. We don't even need for it to be automatic. Our team has been entering their time manually, but we are trying to determine exact times for capacity planning and the times entered don't necessarily reflect actual. We were excited to be able to start using the start/stop button since it would be system-generated and you could tell if someone went back in to edit the time logged.

I can't imagine we are the only ones this would be valuable for.

I appreciate you taking the time to research for me and to respond. I will be looking into apps out there to see if anything will do what we need.

Sanjog Sigdel

There is a way around to get the start/stop dates in Jira without using third party apps from the marketplace.

Create two custom fields Ticket Start Date and Ticket End Date
Custom Fields would be Date Field
Now using Jira AUtomation, make these two rules:-
1. When Ticket Status is updated to In Progress Update Ticket Start Date with the "Updated Date" Value. This Updated Date can be retrieved using Jira Smart Value
  {{issue.updated.format("yyyy-MM-dd")}}
2. 1. When Ticket Status is updated to Done/Closed/Accepted whichever is your End Status Update Ticket End Date with the "Updated Date" Value. This Updated Date can be retrieved using Jira Smart Value
    {{issue.updated.format("yyyy-MM-dd")}}

With these combinations you can now see ticket start and stop dates in every tickets. Now you can get your filters display those start, end dates. Also include these dates in your dashboard.

Hope it helps for your case.

Trudy P Claspill

This is not really the same as the "stop watch" functionality that the is used to track time spent working on the issue, with the user being able to start and stop to accumulation of that time.

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