People custom field not working on automation

Giulia Quaglia_kbtgj7

Hello everyone,

I am trying to set up an automation that place a comment on the task when it is assigned to a reviewer (custom field People already created).

 

The Reviewer shows me:

data-testid="issue-field-heading-styled-field-heading.field"

 

instead other custom field shows me the ID:

data-testid="issue-field-heading-styled-field-heading.customfield_11736"

 

The automation is working, so it stamps a comment but with no tag of the reviewer, it's useless.

 

Here the rule:

 

If you check the layout, the name of the reporter is smaller that the Assignee.

 

Esther Strom

Hi, @Giulia Quaglia  - welcome to the Community!

It sounds like the reason you're unable to make this work is that you don't know the custom field ID of your Reviewer field. If you're not a Jira admin, the easiest way to get that value is to look at an issue you have access to (with a value in the field) via the API. 

Just put this in your browser's URL bar:

 https://<your-site>.atlassian.net/rest/api/3/issue/TRAS-4254?expand=names

Replace <your-site> with your actual site URL, and replace TRAS-4254 with your ticket number. Hit enter, and it will give you a screenful of unformatted json data. You can use any program you like that will format json (Notepad++, etc.) or paste it into the text screen at https://jsonviewer.stack.hu/. Then click to the Viewer screen to view your ticket data as a formatted tree. Go to the names section and find the ID that matches your field name. For example, in my screenshot, the field called Esther User Picker is customfield_10610 .

 

You can then use that in your automation rule as {{issue.customfield_10610}} with whatever the ID is for your field.