"How-to articles" - content visible in preview and export but dissappears in editing

Weronika Pawłowska-Ciągło

I created a how-to article and published it, so I could download it to PDF.

Now I can preview the file or export it to PDF/Word and it has all the content that I created. However, when I click on 'edit', it shows me a blank document, which means I cannot correct anything in the article.

I tried copying the article to see if it's going to allow me to edit the content I can preview, but it's all the same - preview is fine, but no content to edit.

Julie d_Antin _Elements__bsgnak

Hi @Weronika Pawłowska-Ciągło welcome to Community!

By any chance, did you convert your page from the old Confluence editor to the new?

Are other users on your Confluence instance seeing the same problem on the page, or on other pages?

Did you create the page using a template, or from scratch?

I don't have any solid tips for the moment, so just trying to better understand your case.