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Differept Project Request Types have Different Options for Fields

Andrew Huster

Why when creating Request Types. Some have the Choice of Field Boxes at the top, that you can drag Multiple of the same field into one request type. Then other Request Types have a list of Fields that you can only use once.

I want to be able to use Multiple Short Text boxes or Checkbox fields in a request type, but they are not available.

Accepted answers

Bryce Lord

Hi @Andrew Huster ,

The field choices shown within the request type are based on the screen configured to the issue type that's being used for that request type.

I'd check to make sure the fields you're trying to use in the request type are also on that screen.

Hope this helps!

Bryce

All comments

Bryce Lord

Hi @Andrew Huster ,

The field choices shown within the request type are based on the screen configured to the issue type that's being used for that request type.

I'd check to make sure the fields you're trying to use in the request type are also on that screen.

Hope this helps!

Bryce

Andrew Huster

Hello Bryce,

I am very new to this application, I am not sure where to find what you are saying in your response. I was just looking to create multiple Short Text boxes in a request. But that field was not even available to use. I created a new Field in this particular Project. It just goes to the list of Fields I can only use once. Is this configuration somewhere in that section of creating fields?

-Andrew

Bryce Lord

Hi @Andrew Huster ,

Of course, no problem at all. Firstly, is this a Team-Managed or Company-Managed project?

Bryce

Andrew Huster

The Type is just Service Management, I used the IT Template just to see what it had for request types. Other Departments I have created are Team-Managed Service Management. Those ones do have the fields I can use Multiple of.

One other thing I should mention, I used the IT Support Template for the Project, because it had different categories I could organize tickets by. For Example Hardware, Software, Network and others. I could not find how to create those categories in the other Projects, but the IT one has them built in.

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