I need linked issues to be solved automatically if another linked issue is solved

Question

Hi,

My flow looks like this.

Ticket is created from Project A with issue key being A-100 > Issue A-100 needs to be linked to Issue B-100 from Project B > Issue B-100 is resolved by an engineer and it should also close issue A-100.

How do I achieve that? Is it possible with Jira Software Automation? My concern is that it is on different project. I have tried to automate it but it is only restricted to one project. I believe it is due to I am just an administrator in these 2 projects. Please cmiiw

Valerie Knapp_dpp5c6 · Accepted Answer

Hi @nasiruddin.nordin , welcome to the community and thanks for your question.

I would suggest you check the Automation library.

Here is a rule I think could help you - Jira automation template library | Atlassian

Basically, you will need a rule that has multiple projects in its scope, so you will either need to have access to the Global automation section of the Jira system settings or get someone to help you with this.

Please give us your feedback if you need more help.

Cheers

Walter Buggenhout · Accepted Answer

Hi @nasiruddin.nordin and welcome to the Community!

Yes, it is absolutely possible to create a linked issue via automation and then sync status updates across linked issues in different projects. You need a global automation rule for that and that needs to be set up by a Jira administrator in your instance (see this support article on permissions for more details)

To properly create a linked issue via automation, you can use a rule like this (sample from the template library):

To sync the status between issues, you can set up a global automation rule that does the following:

Trigger: issue transitioned

Condition: project = "Project A"

Branch: linked issues -> Action: transition issue

Hope this helps!