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Column count is wrong

Suzanne Levesque

On my scrum board, the column issue count on both the “To do” and “Done” column, do not match the number of tickets under the respective columns. The "to do" columns indicates that there are 5 issues when there are actually no issues in that column. Could it be because the swim lanes are based on epics?

Screen Shot 2023-06-26 at 2.25.51 PM.png

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Trudy P Claspill

Hello @Suzanne Levesque

Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left when you are viewing the board.

Do you have any Quick/Custom Filters activated?

Suzanne Levesque

Hi Trudy, it's a company managed project. I do have a filter on the board that shows only the tickets for the current sprint.

Trudy P Claspill

A scrum board will inherently show only the issues in Active sprints. Do you have more than one Active sprint?

Besides the Sprint filter do you have any other Quick Filters activated?

With Epics set for the Swimlanes next to each Epic you should see an issue count, and a swimlane at the bottom for issues not in Epics. Do the counts for each swimlane match the number of issues displayed in that swimlane?

Can you share with us the filter you have used to create this board?

Can you show us the rest of the display for the To Do and Done columns?

I have a Company Managed project with a Scrum board where I have created multiple Epics. I've created child issues in the Epics and some child issues that have no Epic parent. I've created some subtasks under some of the child issues. I have set the Swimlanes on the board to Epics. My filter is pulling all issues from the project.

So far I have not been able to come up with a set of options that shows a count of issues in the column header but no issues in the column itself.

Suzanne Levesque

I only have one active sprint.
I have a quick filter for every single team members which shows what ticket(s) is assigned to them.
They all match except for "to do" and "done" columns. "To do" shows 5 but there are no issues under that column, so it should show 0. "Done" shows 4 but there are 5 issues under that column, it should show 5.
Board filter: project = "Media Boss" AND sprint in openSprints()

Trudy P Claspill

Why have you included in your filter and sprint in openSprints()? That is not needed unless you want to limit the Backlog screen associated this board so that it does not show the backlogged issue nor the future/planned sprints.

Can you confirm that the board shows the Complete Sprint button in the upper right corner?

I have created a similar filter, but when I use it to create a new Scrum board that board doesn't show issue counts in the column headers at all.

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