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Is there a way to make a user anonymous on emails?

Pedro Silva_osqfo1

Hi community!

We are trying to hide the users when respond to costumers on "Reply to costumers".

Is there a way to make any user anonymous? Like changing to the team's name.

Accepted answers

Kai Becker

Hi @Pedro Silva ,

thanks for your question! You should be able to set the sender name to the name of the portal, via project settings > customer notifications > sender name.

Detailed instructions can be found here

Hopefully this helps, as my Portuguese is quite poor and I wasn't sure what should be changed in the screenshot 🙂

All comments

Kai Becker

Hi @Pedro Silva ,

thanks for your question! You should be able to set the sender name to the name of the portal, via project settings > customer notifications > sender name.

Detailed instructions can be found here

Hopefully this helps, as my Portuguese is quite poor and I wasn't sure what should be changed in the screenshot 🙂

Pedro Silva_osqfo1

That's exactly what I was looking for... I didn't notice that.

It works perfectly!

Thank you very much!

Kai Becker

Perfect. Glad I could help

Ubaid E

Hi @Kai Becker

Is it possible to do in DC?
Regards,
Ubaid

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