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What does Atlassian status say? Have you left it for 10 minutes and tried again?
yes, I tried again, and they said again the same
Ok, thank you for accepting my answer, but it's not right, so I've unaccepted it.
As you have tried the first two things we always recommend, I think you have a deeper problem. You need to move on to Atlassian support, and I've escalated up to them.
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