Change Jira Service Desk Linked Issue, when Status of Development changed

Nico_9mdfk0

Hi,

 

we have Jira Service desk and Jira Development. 

Lets assume a user creates a Bug Ticket, we then create an issue in Jira Development and link it to the customer Ticket.

When the dev team changes the status from "todo" into "in progress" the customer ticket should also be change to be "in progress". Here is my GLOBAL rule rule but it wont work. Any idea?

Jehan Bhathena

Hello @Nico ,

You might want to check the audit log to see if the transition fails due to some reason, perhaps the "Log Action" may help:

Few steps I might use to debug the automation rule:

* List all Linked issues of the Current Issue via Smart Values, to verify if the linked issue we want to transition is actually being read in our

* Check if the workflow of the linked issue actually can be transition to the "In progress" status

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I would also suggest you to add a condition to transition the linked issue only if the linked issue is a Customer's issues (Perhaps add a condition on request type)