User Asset field pre-populate based on the logged in user ID on the portal

Question

Hi There,

We are currently utilizing the Asset Objects feature on our portal and we have 2 fields: "Request By" and "Request For". When creating a ticket, we would like these fields to be automatically populated with the logged-in user's ids.

This functionality is similar to the pre-populated "Raise this request on behalf of" field in Jira.

Thank you.

Fabian Lim · Answer

Not that I know of.  You will have to contact vendors through the marketplace or someone may be able to answer in this post.

Murugan Mittapalli_l4vvb5 · Answer

Thank you for your response, Is there anyway we can achieve this using any 3rd party apps or scripting?

Fabian Lim · Answer

Hi @Murugan Mittapalli

Unfortunately, this feature is not available.

One options is to is save the user information in the assets as employee objects and when the reporter/request for is set with a user, we populate them with a Jira automation searching for the employee with the user email and then populate info into separate fields.

Regards,

Fabian