We have only recently started using Jira in general. I set up the software environment and I have been setting up JSM over the last couple of days. I have connected it with our support email inbox to auto-generate tickets.
For some reason, it has automatically generated multiple tickets off the same email (see ASD-18, ASD-21, and ASD-26). So the email seen here came in at 10:30, but there were identical tickets created for it at 10:30 (the original), 11:10, and 15:05. There was 1 other email that did the same thing, but I deleted the duplicates before I thought to raise it here. Most emails are raising a single ticket (as they should).
Any ideas what might be causing this? Just trying to iron out the issues before I take it live.
