Hi, I want to set a trigger where a msg will be sent to slack after 6 hours of a ticket has closed.

Question

I am not able to find which trigger to use. So when the ticket has been closed say at 4pm SGT, then the rule of it is a message will be sent after 6 hours of the ticket has been closed.

John Funk · Answer

Hi Nasiruddin - Welcome to the Atlassian Community!

Use the Scheduled Trigger. Try that and post your rule here if you have problems.

Nasiruddin Nordin · Answer

Hi @Diogo Teles

Thank you for the advice, ill try to keep looking.

Diogo Teles_zhgoui · Answer

Hi @Nasiruddin Nordin

There are no time triggers in Jira to do precisely what you want. That would require having an internal countdown for each ticket that starts after resolution and begins an action when it reaches zero. I assume that would not be a scalable option. You end up in a situation where hundreds of tickets get closed daily for your project. That would mean processing hundreds of countdowns and subsequent actions.

But a scheduled trigger or filter subscription may be an excellent compromise to meet your requirements.

You can create a filter with issues resolved during the current day and create a subscription that will send an email every day to specific users with the contents of that filter.

Or you can run a scheduled trigger daily with automation to achieve a similar purpose.

To be specific on the calculation for resolution date + 6h, you would need an addon like script runner, which is incompatible with your current Jira plan. But even then, the notification would not be on a per-issue basis.