Hi Sunoop - did you start typing a name in there? Something should show up then.
when i am entering the name , it not showing email address,
getting there is no user found. msg
For service managment users can see all the users list
So no users show up? Or only some users, but not the one you want?
Hi! Are you admin? If this is customer's view, the issue is about permissions
https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/#Customer-sharing
Usually this issue is related to customer sharing permissions. Please check this.
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