Didn't receive email notification for resolution breach at 50% and 90% for PS-7040. directly receive
Hi @shivani shirguppi , thanks for your question.
Please can you share more about how this should work in your implementation? Do you have some automation rules that should send an email? If so, please can you check the audit logs for these?
Cheers
@Valerie Knapp I have to create an automation for this.
Please help me for the same
Hi @shivani shirguppi , please check the automation libary - Jira automation template library | Atlassian
There are some automation triggers for when an SLA is breached or about to breach, where you can then send an email or a slack message.
thank you
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