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Renaming the transition removes the screen.

Aleksei Kozlov_zx0t22

My project admin discovered an interesting "bug/feature" and I'm not sure if it's intended or not.
Basically, when a project admin is trying to rename a transition, that has a transition screen set (by me as a Jira Admin) after saving it, transition screen gets removed. I couldn't find any official information about it.
Using v9.5.1

Accepted answers

John Funk

Hi Aleksei,

What type of project are you using? Company-managed? Team-managed? Business/JWM? I am not able to reproduce the problem with a workflow used by Company-managed projects.

All comments

John Funk

Hi Aleksei,

What type of project are you using? Company-managed? Team-managed? Business/JWM? I am not able to reproduce the problem with a workflow used by Company-managed projects.

Marco Brundel

Hi @Aleksei Kozlov ,

Is Jira Cloud or Jira Server/DataCenter being used?
You mention v9.5.1, which is a Jira Server/DC version.

Regards, Marco

Aleksei Kozlov_zx0t22

Hi @Marco Brundel

We're using DC version.

Br,
Aleksei

Aleksei Kozlov_zx0t22

@John Funk
We're using a Company-managed project.

Marco Brundel

Hi @Aleksei Kozlov ,

I'm a bit confused whether your environment is Data Center or Cloud. You give the answer DC to my question, but the answer Company Managed project to @John Funk 's question. But (as far as I know) Company Managed project only exists as a type on Jira Cloud. Cloud is also mentioned in the tags and deployment type.

I advise you to ensure that the correct environment type is stated in your question and the tags and deployment type, that way you will get the best answers.

Regarding your situation, I have tried to recreate the situation on a Server environment. When I rename the transition, the popup screen of the transition is then shown without mentioning the transition screen.
But if I publish the change immediately, the transition screen appears to be properly linked.
Are there adjustments be made to conditions or validators after changing the name?

Regards, Marco

P.S. Hereby 3 screenshots of the name change of transition from In Review to In Review2 (my. Jira is set to Dutch language)

Screenshot 2023-06-22 at 13.59.59.png

Aleksei Kozlov_zx0t22

As I've read from Is my project company-managed or team-managed? | Jira Service Management Cloud | Atlassian Support.
Project doesn't have any information about it in the side-bar, therefore it's a company managed project.
In Jira settings I checked and licence type is: Commercial (Data Center).

John Funk

Is this workflow used by multiple projects?

Aleksei Kozlov_zx0t22

No, it's a workflow used only by 1 project.

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