Hello!!
When adding a new customer to our customer portals we receive the message that we have reached the licenses limit when, being a customer, they do not consume a license.
We have it organized as follows: we have a specific group for users who access our portal as a customer, which we add to those projects to which we want them to have access ..../servicedesk/customer/portals (we have other test portals in which we do not add them because they are for testing purposes)
and in customer permissions we have selected "Customers added to this service project only by agents and admins" and in the customer sharing part we have "Customers can search for other customers within their project or organizations"
Let me also add that such groups we have created in azure and that works well with the customers we had up to now, we only have problems with the new ones. Can you help us to solve this problem?
