Resolution still showing for Re-open bugs

Question

I have added a validator with resolution field while closing the bug. While assignee closing the bug the resolution will be selected with some option. When reporter is not satisfied and re-opened the ticket, the ticket comes to open status but the resolution field still shows the option selected earlier.

Anny suggestions on this??

John Funk · Answer

Hi Rahul

Edit the workflow to add a post function to all transitions going from a Done type status to any open Status.

In that post function you should choose Clear Field Value and click Add

Then choose the Resolution field and click Add

Be sure to Publish the workflow.

To get rid of current values:

Add a new self looping transition to the open status (the transition starts and goes to the same status).

Add the same post function as above.

You might want to add a Condition to the transition so that only Administrators group and execute it.

Publish the workflow.

Then you can execute the looping transition which will clear the resolution.

Fabio Racobaldo _Catworkx_ · Answer

Hi @Rahul ,

my suggestion is to add a post function in reopen transition at workflow level that clean resolution field.

Hope this helps,

Fabio