Error 500

Question

Hello,

I am trying to migrate a jira server to Jira cloud. I have already made a Jira cloud environment, but when I am trying to start the migration it fails.

After accessing the 'migrate to cloud' menu I am trying to associate the two environments. After entering the two URLs and trying to confirm the process of 'Chose your destination cloud site' an error appears directly. I will attach a screenshot of the error.

A little bit of help will be much appreciated.

Sanjen Bariki_rtm841 · Answer

Hi @Mario Nikolov ,

Have you followed the below steps..?

Before you migrate, Please Increase the JVM values to Avoid this issue and also the pre-checks from the Atlassian JCMA documents.

Please Stop the Jira then Increase the JVM value then start the Jira server.

Regards,

Sanjen

Mario Nikolov_q3vff8 · Answer

Thank you for the comment Sanjen,

Can you please provide me more detailed information what to do because I don't find a solution to my problem into the article you sent me.

Sanjen Bariki_rtm841 · Answer

Hi @Mario Nikolov ,

Before you migrate, Please Increase the JVM values to Avoid this issue and also the pre-checks from the Atlassian JCMA documents.

Please Stop the Jira then Increase the JVM value then start the Jira server.

Please find the below article to avoid this issue to Migrate easily.

* JCMA Article to Migrate data

Please Accept the Answer If it helps you.

Regards,

Sanjen Bariki