Publish from Confluence to Salesforce

Question

Hello,

We are currently looking to see if we can publish articles from Confluence into Salesforce, these will be used internally by our service desk, send to customers as knowledge articles and also be searchable on our customer portal.

At the moment we need to download them as PDF and send them, and they are not viewable by customers in the portal.

I have seen a few connectors in the app store and wondered if anyone had experience of these (good or bad).

Thanks

Carl

jennifer.dempsey_Appfire · Answer

Thanks for the update, @Carl.Hollman
If I can do anything else to help, just let me know.

Carl.Hollman · Answer

Hi Jennifer, thanks for the response, we have been doing some internal testing and now at the point of needing to reach out for a more through product demo, I have reached out to Appfire support.

Thanks

Carl

jennifer.dempsey_Appfire · Answer

Hi @Carl.Hollman

While you're evaluating your options, be sure to check out Appfire's Publisher for Confluence Cloud to Salesforce. It's an awesome app for publishing Confluence pages as Salesforce Knowledge articles to make them visible internally, as well as to your customers and partners. It also allows you to:

* Search for Confluence knowledge directly in Salesforce
* Map title & page content to knowledge record fields
* Auto push next updates to Salesforce
* Restrict access to publishing by Confluence groups
* See links between page & knowledge article

I'm the Product Marketing Manager for Publisher for Confluence Cloud to Salesforce and would be happy to put you in touch with our Support team if you have any questions  or would like a demo.

Best regards,

Jennifer at Appfire