Automation for Jira - How to trigger an automation rule based on a due date field

Question

Hi,

I'm trying to create automation in a service management project so that when the due date is equal to or less than two days, a service request is opened. But something isn't working 100%.

I tested two use cases -

1. When to begin with tickets are created with the 'due date'<=2d - automation is working.

2. If someone created a ticket with a due date that is bigger than two days (let's say 3 days), and it's been a day (i.e. due date=<2) - the automation fails.

Would appreciate your help understanding what am I missing here.

Thanks!

Dan.Tombs · Answer

@Liron Bdolach

You could apply a label to the original issues once a ticket is created. Any identifier would work, so if you were linking the newly created request to the issues where due date was coming up, you could look to see if something already exists.

Liron Bdolach · Answer

Hi @Dan.Tombs , TY. But if I check it off the automation keeps creating tickets to requests that it already created tickets for.

Dan.Tombs · Answer

Hi @Liron Bdolach

The issue is actually related to a specific checkbox on the scheduled issue trigger. You should uncheck the box talking about only including issues that have changed since last time. Since your JQL is returning 8 issues in the screenshot and when you view those issues they are correct it won't be the JQL.