Auto-create customer is always global

Question

Whenever a customer sends an email, an issue is created in project A, which is good (and how i set it to be). However, the customer is also created and assigned to project B, C, D (all projects, globaly). How can I turn this off so that the customer is only created on one specific project, and not visable in customer list for other projects?

Rudy Holtkamp · Answer

If it is a JSM project, you should have configured https://yoursite.atlassian.net/jira/servicedesk/projects/ISMT/settings/email and not the Jira mail handler.

Default the mail address will be <projectkey>@yoursite.atlassian.net, but you can connect your own mailbox. There you can also select which request type should be used.

See also: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

Stian Hole Kristiansen · Answer

I have activated the automation through system settings --> incoming email --> Mail handlers , and also Through project settings --> Customer Permissions. This means that it runs globally i guess.

But i cannot figure out how to restrict the customer to only be created in one single project (the same project as the issue is created).

Rudy Holtkamp · Answer

Hi @Stian Hole Kristiansen ,

Is the automation rule, which adds the customer, restricted to project A or does it run globally?