SSO and customer

Luc Grangier

We just read the article New JSM Customer role for internal accounts Jira Service Management (atlassian.com) and were wondering about the best scenario to implement this. We want to activate SSO on our instance. Do we have to implement SSO first, and then move our portal user to customer user, or the other way?

Chu Dam

Hi @Luc Grangier 

SSO is something a part from new JSM Customer role for me... Everything about this new role is explained here: https://community.atlassian.com/t5/Jira-Service-Management-articles/A-dedicated-product-access-role-for-internal-customers-in-Jira/ba-p/2279244

The new JSM Customer role introduce a way to restrict portals access to internal customer with specific groups and members... 

SSO is a way to log into your Atlassian Cloud platform, then based on memberships and permissions, internal users will be able to access or not access projects and portals... 

Make sure to check that new users get the correct product access like mention in the link above... And also make sure to use the proper settings on each JSM projects you have created in your platform to allow or not allow internal user as customers with the new customer role... 

Then you can activate SSO, but SSO won't affect membership and/or products access like I said before... This is the way I would proceed here 🙂

I hope this helps a bit. 
Dam.