A Jira project customer has an automatic system on their side that adds a word to a title of a ticket email when they respond to a Project Jira email.
Our company Jira automation does not work because the title of the ticket is changed by the customer in the email. How can it be fixed.
From our side we want an automaton: when customer responds to Jira email, to add this response as a comment to the ticket and according to a comment, transition the ticket to other status by the workflow.
