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How to change status between project

Mikołaj Ogrzywalski

Hi! My problem is that I can't change statuses between projects. One project is a Jira Service Management project, and the other is a Jira Software project. Both projects have different workflows. I want to achieve an effect where if the status of an issue in Jira Software changes to "Done," the corresponding issue in Jira Service Management changes to "Closed."

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Firstly, I have implemented a solution where an issue from Jira Service Management is cloned into Jira Software.

Accepted answers

Matthias Gaiser _K15t_

Hi @Mikołaj Ogrzywalski

you can do so using Automation. This automation can listen to events and perform certain actions. In your case, I assume, it should be sth. like:

When: Issue Transitioned to 'Done'
For: Linked issues of type "clones/is cloned by"
Then Transition the issue to 'Closed'

Let us know if that works for you.

Cheers,
Matthias.

All comments

Matthias Gaiser _K15t_

Hi @Mikołaj Ogrzywalski

you can do so using Automation. This automation can listen to events and perform certain actions. In your case, I assume, it should be sth. like:

When: Issue Transitioned to 'Done'
For: Linked issues of type "clones/is cloned by"
Then Transition the issue to 'Closed'

Let us know if that works for you.

Cheers,
Matthias.

Mikołaj Ogrzywalski

Hi @Matthias Gaiser _K15t_

This is my automation, unfortunately it doesn't work.

I get a message like below:

Translation:

"The target status cannot be recognized. If you are using a smart value, make sure it is recognized as a numerical status identifier or an untranslated name for issues (in the current state)."

Matthias Gaiser _K15t_

It's hard to fully troubleshoot it like this. But my guess would be that you might have selected a status which is not fitting to the workflow of the issue.

The status of the trigger step should fit to the workflow of the source project (where you setup this automation).
The status of the last action should fit to the workflow of your target project.

Can you please check this?

Mikołaj Ogrzywalski

The error was on my side. I had to change the workflow settings. Thank you very much for your help.

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