nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can not link group of gitlab while configuring gitlab plugin for jira

Md Emran Hosen

gitlab self hosted server and jira cloud integration using gitlab plugin in jira. i am able to connect gitlab self hosted url from jira using plugin but when i click link on group, giving error "Failed to link group. Please try again."

* network connectivity is good
* gitlab self hosted url is correct
* gitlab self hosted version 15.10 which is good for it
* also my user is owner of that group

I followed this document (https://docs.gitlab.com/ee/integration/jira/connect-app.html#set-up-oauth-authentication-for-self-managed-instances).

how to fix it ?

Accepted answers

All comments

Chris Gatto_4pt7za

I'm getting the same issue using GitLab SaaS Premium. Following the documentation, setup fails during the "Link groups" step. I can see the group, and my user is Owner of that group, but the linking fails without any explanation.

JEREMY CHEYROUX

Same issue, check the request result to see more informations. In my case

{
"message": "The Jira user is not a site administrator. Check the permissions in Jira and try again."
}

Fabrice Marguerie

Same here, and of course, I'm a site admin.

Did someone find a workaround? Will this be fixed?

Fabrice Marguerie

I found a mention of this kind of issue in the documentation, unfortunately it's about "Cross-Origin Request Blocked" and not "The Jira user is not a site administrator", and no solution is provided.

Fabrice Marguerie

I was able to fix this by creating a site-admins group in Jira and adding myself to it. Only the org-admins group existed.

Maxime COLIN

I had exactly the same issue and we have spent 2 hours with the Jira & Git lab admin 2 weeks ago. We've seen this topic but not yet the solution !!! It works !!!!! Thanks !