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Change Slack Workplace in Chat Setup

Matteo Ressa_q1zxhz

Hello,

my goal is to create Jira Service tickets via Slack.

I was setting up Atlassian Assist following this guide.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/

I did everything and tested the integration, and everything worked great.

However in the end I realized I connected the wrong Slack workspace by mistake and needed to change it, but apparently I cannot do it. When I overlay on the "i" it says I have to contact support.

Screenshot 2023-06-15 171434.png

I am the Admin, so I wrote to the customer support, but they said that there is no Slack app installed in my Jira instance...which of course it is true. I cannot install it because of this error...

So we are in a deadlock loop.

I need to replace an old Slack workspace with a new one.

Anyone has ideas? I would much appreciate any help.

Thanks,

Matteo

Accepted answers

All comments

Andres Customer

I have the exact same issue.

Can't install and can't change it.

Akriti Gupta_cjfnug

You can follow the article which will help you disconnect the wrong workspace

https://confluence.atlassian.com/jirakb/process-to-remove-and-reconnect-jsm-chat-assist-to-a-slack-workspace-1188784696.html

Lionel Wilhelm

I'm facing the same problem and after following the steps you mentioned above, I still see that the my Jira site is connected to a slack workspace. and shows the same message :

To connect to a new workspace your admin needs to contact Jira Service Management support

Any idea ?

Akriti Gupta_cjfnug

Hello Lionel, please feel free to create a support ticket with us at support.atlassian.com and we will take this further.

Thank you for letting us know.

Gabriel Oliveira - EvoluServices

I have the same issue here

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