Is there any video available where we can learn about Jira terminology for the ITSM project?
I'm fairly new too.
Check out university.atlassian.com for video content.
Examples:
https://university.atlassian.com/student/activity/817162-jql-in-jira-service-desk-asb-410-course-description?sid=c1c6a9a2-f3ec-4503-aace-3b9891bfc474&sid_i=0
https://university.atlassian.com/student/activity/919466-introduction-to-itsm-course-description?sid=c1c6a9a2-f3ec-4503-aace-3b9891bfc474&sid_i=1
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