Automation to add customer name to issue title depending on Request type at issue creation

Question

I am trying to create an Automation to add customer name to issue title depending on Request type at issue creation.

For now, we have many Request types for different customer under one project and each ticket has the same KEY and its difficult to differentiate right away which customer the ticket is related to.

Do you have any suggestions for how I can structure the automation.

Thanks

Vera Valshonok_yp6w8e · Answer

Thanks, will try it.

Evgenii · Answer

Got it.

You can use such smart value in Automation rule:

{{issue.summary}} - {{issue.Request Type.requestType.name}}

More info about smart values can be found here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Vera Valshonok_yp6w8e · Answer

No, some specific name of our company's customer, basically meaning, I want to add specific text depending on the Request type Name. for example, when creating ticket - if request type - GM, Add to a ticket Summary after the Key text [GM] and afterwards already summary (title) someone game to a ticket.