How can I add Issue summary and issue description to an email.

Jacob_fhz9kh

Hi everyone,

In our approval notification I want the approvers to view the issue summary and description in the email so they can approve straight from the email.

Currently I have tried adding the ${issue.summary} and ${issue.description} variable in the customer notification. But that only shows as: 

[●●●●●]

[●●●●●]

 

Is there a way to get the summary and description in?

 

These pictures are from 2 different Jira Service Management profiles. The first picture does not allow me to see the issue summary or issue description. The second picture is from a different Jira Service Management profile and that does allow me to add issue summary or issue description. Where/what determines if the issue summary and issue description is locked?

 

 

 

Jacob_fhz9kh

So finally figured it out!

We were using a Compliance setting that would hide the summary and description.

Set up your service projects to meet compliance needs | Jira Service Management Cloud | Atlassian Support