Not getting any emails from Trello or Atlassian

Question

Hello,

I'm not receiving any emails from Trello or Atlassian.  I tried to open a support ticket but never received the email with my ticket number or confirmation.

Andy Heinzer · Answer

Hi @Brittney Dahl

I found there was a bounce email to your address.  The SMTP server responded with:

2023-05-30T13:17:26.000Zdo-not-reply@trello.comb*******@h**************.combounce550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser x185-20020a6386c2000000b004c259db61fdsi8394716pgd.561 - gsmtp

I have cleared the suppression from our side.  You should now be able to receive new notifications from our services again.

Regards,

Andy

Trudy P Claspill · Answer

Hello @Brittney Dahl

Welcome to the Atlassian community.

Have you confirmed that your Personal Settings have not be set to disable emails?

Have you confirmed that the emails are not going to your Junk/Spam folder?