Hi, I hope someone can help me?
I am trying to create a unique template for customers when they raise requests using a template
In Customer Notifications, I have enabled "Request Created" and set up my request which, when I select "Send me a test email" works however, when I raise a request in the portal, the email I receive is not the one that I have set up in my request.
Does anyone know how to get the email response to use the template?
Grateful for any help
