Ticket from "Automation for Jira"

Swaroop Kumar

Hi Team,

I received a ticket in our JSM project with reporter tagged as "Automation for Jira". I looked at the history of the ticket, but couldn't find any clue. This is the second time I received such ticket. 

Any idea how to track the creator details?

Trudy P Claspill

If the Reporter is set to Automation for Jira that indicates it was created by an Automation Rule. To see the rules that have taken action on a given issue you can click on the Rule Executions field.

If you have sufficient permissions you can click on the Rule Name in the resulting pop-up to learn more about what the rule did. If you don't have sufficient permissions you'll need to reach out to the Project Admin and/or the Jira Admins.