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user pricing on Jira Service Management vs Jira Software

Blair_fynxyd

Dear All,

need help , i as Admin on Jira service management & Jira Software

is reporter on Jira Service management & Jira Software its totaly different?

because on Jira service management reporter not must have Product Jira Service Management

but on Jira Software why reporter must have Product ?

whether me give a product to user because to access Board ?

Accepted answers

Dave Mathijs

Hi @Blair

Yes, you are correct.

Jira Software only has a "back-end" so all users need a license

Jira Service Management has a "front-end" (the customer-facing portal) where users don't need a license.

The "back-end" of Jira Service Management is for agents who handle the customer's requests. They do need a license.

In both case, an issue has a Reporter

Jira Software Users need a product license
Jira Service Management Agents need a product license
Jira Service Management Customers don't need a product license

All comments

Jack Brickey

Hi @Blair ,

I apologize but I don't understand your questions. I wonder if it would be possible to restate? If you want to understand more about Atlassian pricing I would refer you to this page - https://www.atlassian.com/software/pricing-calculator

Dave Mathijs

Hi @Blair

Yes, you are correct.

Jira Software only has a "back-end" so all users need a license

Jira Service Management has a "front-end" (the customer-facing portal) where users don't need a license.

The "back-end" of Jira Service Management is for agents who handle the customer's requests. They do need a license.

In both case, an issue has a Reporter

Jira Software Users need a product license
Jira Service Management Agents need a product license
Jira Service Management Customers don't need a product license

Blair_fynxyd

thankyou sir

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