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Can we make multiple smart values in automation rule trigger.

Vishnu Vardhan Chenna

Hi Community!

I want automate the workflow with field value of status and the trigger is when field value changes based on this I need smart values for the trigger. for e.g i have 4 statuses open, in progress, resolved, done. and can we put multiple smart values in trigger?

Thanks.

Accepted answers

John Funk

Hi Vishnu,

You shouldn't need smart values for the trigger for Statuses. Just add the condition for Issue Fields Condition, choose Status for the field and then Is One Of for the second listing. Finally add the status values.

All comments

John Funk

Hi Vishnu,

Vishnu Vardhan Chenna

Hi @John Funk

Actually we are using different issue types for these issue types we have different workflows. So I need automate one of issues types and its workflow.

John Funk

Can you share the rule that you have so far?

Vishnu Vardhan Chenna

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