From the customer portal (JIRA ServiceDesk Cloud) , I can easily create a new ticket for a non existing client, using the "on behalf of" feature. This is really useful, and I would like to be able to create a new issue from JIRA Service desk project interface. But when I try to create a new issue from the project, for a new customer, I get an error:"The reporter specified is not a user." I refuse to believe that the customer portal is more powerful than the JIRA interface. So, I think that there must be an option to do this, that I am not finding. Can you please provide some help?
Hi Ignacio,
Lemme try help you.
You can create a ticket for a customer by JIRA.
image2016-6-8 18:52:48.png
Regards.
Lameck.
Hello Ignacio Prati, did it help you?
Lameck, I am having the same problem and tried your solution to create a ticket on behalf of a customer who is not in the system. However, I am still getting an error "the reporter specified is not a user."
Is there some other setup that needs to be done? Can you provide more detail on Step 3:On issue, put one option to Request Type to match with the Customer Portal.
Thank you!
Hello Deborah, as far I'm concerned is only this.
It's only this.
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